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Catalogs, Services and Portfolios - An ITSM Success Story (Paperback)
Loot Price: R1,061
Discovery Miles 10 610
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Catalogs, Services and Portfolios - An ITSM Success Story (Paperback)
Expected to ship within 10 - 15 working days
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Total price: R1,081
Discovery Miles: 10 810
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Previously published as No One of Us is as Strong as all of Us.
..". the use of a story to illustrate both ITIL(r) process basics
and the inherent implementation challenges makes this a powerful
but quick, easy read." Susan Schellhase, itSMF USA member Based on
the real-life experiences of the author and other ITSM
professionals, Catalogs, Services and Portfolios - An ITSM success
story is a fictional account of change management surrounding ITSM
projects. It tells the story of ITSM practitioner Chris as he
learns how to deal with resistance to change and overcome inertia
in staff behavior. Through his experiences, readers encounter the
common challenges faced when implementing change in an IT service
management context. The 'tips that would have helped Chris'
sections are packed with helpful advice for anyone facing similar
challenges. The narrative style of the book helps readers
understand how to manage resistance to change and the lack of
empathy that often exists between IT and the business it supports.
Presenting a realistic overview of an ITSM implementation, the book
is equally suitable for newly qualified ITIL professionals and as
an inspiration for team discussions. Read this book to learn from
Chris's experiences and transform your ITSM project About the
author Daniel McLean is an ITIL consultant with over 20 years'
experience in IT. He has spent the last 10 years designing,
implementing and operating processes supporting ITSM. He was also a
peer reviewer during development of the OGC ITIL v3 Service
Strategy Best Practic
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