This text offers a research-based, accessible analysis of how
people can manage conflict productively. Moving beyond the basics
of conflict, it examines interpersonal situations in which conflict
occurs and promotes strategic communicative responses, based on
communication research. Daniel J. Canary and his colleagues base
the principles for conflict management on the latest theoretical
research, and add personal observations, media examples, and
samples of actual interaction to provide concrete illustrations of
the research findings. It provides students with the tools to
understand conflict in real-world contexts.
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