A massive disconnect exists today between consumers and providers.
As consumers, we have a greater selection of higher quality goods
and services to choose from, yet our experience of obtaining and
using these items is more frustrating than ever. At the same time,
companies find themselves with declining customer loyalty, greater
challenges in fulfilling orders, and a general sense of
dissatisfaction in connecting with their customers. In LEAN
SOLUTIONS, lean production experts Womack and Jones show consumers
and companies alike how they can align their goals to achieve
greater value with less waste.
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