Originally published in 1989. Management styles in developed
western countries are undergoing a crisis phase. Increased levels
of international competition and volatile trading conditions are
creating new demands of job skills and responsibilities. The
management challenge is to find work organization and employment
strategies that sustain and develop employee performance and
commitment. This book analyses the 'high performance work systems'
that a number of American and European companies have evolved to
meet this challenge. It particular, it describes in detail the
experiences of Digital Equipment Corporation (DEC) at their UK
manufacturing plant. This study not only illustrates the benefits
of new forms of work organization, it also explores some important
myths, notably that technical and organizational changes can
produce 'effortless excellence'. It also provides practical
management guidelines for the effective application of high
performance work design.
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