0
Your cart

Your cart is empty

Books > Reference & Interdisciplinary > Encyclopaedias & reference works > Reference works

Buy Now

The Trusted Advisor (Paperback, 20th Anniversary Edition) Loot Price: R440
Discovery Miles 4 400
You Save: R68 (13%)
The Trusted Advisor (Paperback, 20th Anniversary Edition): David H. Maister, Robert Galford, Charles Green

The Trusted Advisor (Paperback, 20th Anniversary Edition)

David H. Maister, Robert Galford, Charles Green

 (sign in to rate)
List price R508 Loot Price R440 Discovery Miles 4 400 You Save R68 (13%)

Bookmark and Share

Expected to ship within 10 - 15 working days

The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

General

Imprint: Free Press
Release date: February 2021
Authors: David H. Maister • Robert Galford • Charles Green
Dimensions: 211 x 140 x 25mm (L x W x T)
Format: Paperback - Trade
Pages: 336
Edition: 20th Anniversary Edition
ISBN-13: 978-1-982157-10-4
Categories: Books > Business & Economics > Business & management > Consultancy & grants for businesses
Books > Reference & Interdisciplinary > Encyclopaedias & reference works > Reference works > General
Books > Business & Economics > Business & management > Management & management techniques > General
Promotions
LSN: 1-982157-10-0
Barcode: 9781982157104

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Rapid Fire - Remarkable Miscellany
John Maytham Paperback R350 R328 Discovery Miles 3 280
Guinness World Records 2025
Guiness World Records Hardcover R199 R181 Discovery Miles 1 810
Building And Pricing Guide 2018/19 - The…
Buildaid Publishing Paperback  (1)
R275 R254 Discovery Miles 2 540
Guinness World Records 2024
Hardcover R199 R181 Discovery Miles 1 810
How To Identify Trees In South Africa
Braam van Wyk, Piet Van Wyk Paperback R380 R351 Discovery Miles 3 510
Your Personal Horoscope 2023
Joseph Polansky Paperback R330 R295 Discovery Miles 2 950
General Surgery
C.J. Mieny Paperback R761 Discovery Miles 7 610
Guinness World Records 2023
Guinness World Records Hardcover R199 R181 Discovery Miles 1 810
Match Annual 2025
"Match" Hardcover R285 R258 Discovery Miles 2 580
Oxford South African School Dictionary…
Paperback  (7)
R222 Discovery Miles 2 220
A Dictionary of Law
Jonathan Law Paperback R353 Discovery Miles 3 530
Guinness World Records 2025 - Gamer's…
Guiness World Records Hardcover R413 Discovery Miles 4 130

See more

Partners