Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous
texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business
Electronically: A Global Perspective of Electronic Commerce, and
Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the
Internet: Opportunities and Pitfalls. Not only is this current book
about doing something, but it also aims to present insights into
how electronic commerce impacts upon the lives of everyday people;
in other words, how electronic commerce is received, as well as how
it is 'done'. Accessing the Internet on a regular basis has become
an established activity for many people. This activity gives
academics and researchers the opportunity to observe and study the
nature and effects of this engagement in society. The influence of
the Internet in our social fabric also provides the incentive for
organizations to implement a web presence. As expressed in the
title Self-Service on the Internet: Expectations and Experiences,
we aim to present the expectations or reasons for the availability
of various services on the Internet, and social responses to these
developments, i. e. the experiences. These are the two main
dimensions to the chapters presented in this book. The major
component in the title is self-service on the Internet. The term
electronic commerce is too restrictive for our purpose as it tends
towards commercial overtones, which do not especially concern us.
General
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