The Organizational Measurement Manual is a step-by-step guide to
creating performance measurements at the working level. It
addresses the procedures for identifying, designing, monitoring and
using measurements and how these might relate to other objectives
and initiatives within an organization. In so doing it explores the
use of general performance measurement as a management tool for the
key areas of control, customer satisfaction and business
improvement. The book is clearly differentiated from many other
publications on the subject of measurement by the firm distinction
made between general, strategic measurement that represents an
umbrella approach to the quantification of performance and the
monitoring of process-level attributes that directly relate to the
performance of an individual work team. The benefits of, and best
practice approach to, the use of process-level measurements are
clearly explained.
General
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