National and international crime has increased since the 1990s,
posing especially serious problems for South Africans. This not
only includes criminal and civil crime, but also organsational
losses, mostly due to theft and pilferage. This has led to a demand
for private security services, which opened up a lucrative market,
both nationally and internationally. In maintaining or increasing
their market share private security companies must focus on methods
of enhancing their efficiency on operational level. This
investigation centers on operational work teams and its potential
for enhancing the operational success of the company under
investigation. One of the major role players in the South African
market was investigated and the study reports on the findings
relating to their operational work teams in the Bloemfontein area.
Multicultural aspects also had to be considered, due to the
culturally diverse nature of the South African workforce.
General
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