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Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Paperback)
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Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Paperback)
Expected to ship within 12 - 19 working days
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Features: * A complete case study that highlights the applications
of lean in an office environment * A thorough overview of basic
lean concepts * Methods for identifying the administrative
activities that need improvement * The eight-step process for
removing waste and reorganizing workflow for cost effective,
efficient operations * Guidelines and checklists to help direct and
maintain lean improvements * A comprehensive lean assessment tool
for administrative areas * Definitions of common lean terms and
concepts SummaryBring Lean Improvements to the Administrative Areas
of Your Organization Extending their eight-step process to the
realization of a lean office, Tapping and Shuker use a customer
service case studyto illustrate the effectiveness of the value
stream storyboard.This popular volume provides organizations with a
proven system for implementing lean principles in the office. In
addition to providing a thorough overview of basic lean concepts,
this book details methods for identifying the administrative
activities in need of attention. To address these, it applies the
eight-step process for removing waste and reorganizing workflow.
Accompanying the book is a CD containing a lean assessment tool, a
storyboard template, charts, a team charter, and worksheets. BONUS
CD Along with this book you receive a CD containing a lean
assessment tool, a storyboard template, useful charts, a team
charter, forms, reports, and worksheets
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