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Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Paperback) Loot Price: R1,323
Discovery Miles 13 230
You Save: R99 (7%)

Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Paperback)

Don Tapping, Tom Shuker

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List price R1,422 Loot Price R1,323 Discovery Miles 13 230 | Repayment Terms: R124 pm x 12* You Save R99 (7%)

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Features: * A complete case study that highlights the applications of lean in an office environment * A thorough overview of basic lean concepts * Methods for identifying the administrative activities that need improvement * The eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations * Guidelines and checklists to help direct and maintain lean improvements * A comprehensive lean assessment tool for administrative areas * Definitions of common lean terms and concepts SummaryBring Lean Improvements to the Administrative Areas of Your Organization Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. BONUS CD Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets

General

Imprint: Productivity Press
Country of origin: United States
Release date: February 2003
First published: 2003
Authors: Don Tapping • Tom Shuker
Dimensions: 280 x 208 x 12mm (L x W x T)
Format: Paperback • CD-ROM  CD-ROM
Pages: 171
ISBN-13: 978-1-56327-246-2
Categories: Books > Business & Economics > Business & management > General
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LSN: 1-56327-246-6
Barcode: 9781563272462

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