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Books > Professional & Technical > Technology: general issues > Engineering: general
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Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Hardcover)
Loot Price: R5,483
Discovery Miles 54 830
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Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Hardcover)
Expected to ship within 12 - 17 working days
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Bring Lean Improvements to the Administrative Areas of Your
Organization! Extending their eight-step process to the realization
of a lean office, Tapping and Shuker use a customer service case
studyto illustrate the effectiveness of the value stream
storyboard.This popular volume provides organizations with a proven
system for implementing lean principles in the office. In addition
to providing a thorough overview of basic lean concepts, this book
details methods for identifying the administrative activities in
need of attention. To address these, it applies the eight-step
process for removing waste and reorganizing workflow. Accompanying
the book are downloadable resources containing a lean assessment
tool, a storyboard template, charts, a team charter, and
worksheets. Along with this book you receive downloadable resources
containing a lean assessment tool, a storyboard template, useful
charts, a team charter, forms, reports, and worksheets!
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