Firm Forward is a business fable that takes you on a journey with
Bennie Stewart, a newly appointed managing partner of a CPA firm.
Bennie's promotion to managing partner comes at time when the firm
is in crisis having just lost their two largest clients and two of
their best and brightest team members. Bennie must find the answer
to these three questions: 1) How to differentiate and grow the firm
in a post-recession, new normal business environment. 2) How to
attract and retain ideal clients. 3) How to attract, retain, and
accelerate the professional development of his team members. All
three of these issues point to one answer: Level 5 Service. Level 5
Service is a structured approach to delivering high-value advisory
services. The Level 5 Service model has generated over $100million
in new, non-traditional revenues for firms across North America.
Level 5 Service is the cure for Random Acts of Consulting. The
practical logic embedded in the Level 5 Service continuum makes it
easy for any practitioner to immediately add-value to their client
relationships. This book provides a step-by-step how-to for
practitioners who want to live up to the moniker of Trusted
Business Advisor.
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