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The Diversity Scorecard - Evaluating the Impact of Diversity on Organizational Performance (Hardcover)
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The Diversity Scorecard - Evaluating the Impact of Diversity on Organizational Performance (Hardcover)
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'The Diversity Scorecard' is designed to provide step-by-step
instructions, worksheets and examples to help diversity executives
and managers analyze and track the impact of their diversity
initiatives to mobilize the organization for strategic culture
change. Diversity is not a program; it is a systemic process of
organizational change that requires measurement for organizational
improvement and success. Measuring the progress and results of
diversity initiatives is a key strategic requirement to demonstrate
its contribution to organizational performance. Diversity
executives, professionals and managers know they must begin to show
how diversity is linked to the bottom-line in hard numbers or they
will have difficulty maintaining funds, gaining support, and
obtaining resources to generate progress. Many organizations
collect some type of diversity-related data today, even if it
focuses only on Affirmative Action statistics. "The Diversity
Scorecard" focuses on tools and techniques to make sure diversity
professionals are collecting and measuring the right type of data
that will help ensure the organization"s success both now and in
the future. This book helps the reader spend some time thinking
about what they currently measure and adding new measures to a
database to track progress towards their diversity vision. The
basic premises of this book are that it is important to develop
measures that focus on the past, present, and future; and that
measures need to consider the needs of the organization"s diverse
workforce, its work climate, diverse customers, the community, and
shareholders. Part I of "The Diversity Scorecard" identifies the
need for diversity measurement highlighting a business case for
diversity and providing an introduction to diversity measurement.
Part II of the book outlines the diversity return on investment
(DROI) process taking you through step-by-step processes and
techniques. Part III teaches you how to use measures in six key
categories - Diversity Leadership Commitment, Workforce Profile
Representation, Workplace Climate, Learning & Growth, Diverse
Customer / Community Partnerships, and Financial Impact - to build
a diversity scorecard that is aligned and linked with the business
strategy of the organization. Finally, in Part IV, Dr. Hubbard
discusses implementation issues involving strategic change
procedures and techniques to avoid the pitfalls inherent in a
diversity-based cultural transition process.
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