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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

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The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service (Paperback, Ed) Loot Price: R740
Discovery Miles 7 400
You Save: R140 (16%)
The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills...

The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service (Paperback, Ed)

Edward Scannell, Colleen Rickenbacher

Series: Big Book Series

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List price R880 Loot Price R740 Discovery Miles 7 400 | Repayment Terms: R69 pm x 12* You Save R140 (16%)

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More than 700,000 books sold in the Big Book series Always say and do the right thing at the right time Developing the necessary skills critical to teamwork and company success--taught in a fun group format

Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. "The Big Book of People Skills Games" offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.

These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.

"The Big Book of People Skills Games" helps you: Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work procedures

This is the complete reference for enhancing interpersonal skills--both personally and professionally--from the trusted Big Book series.

General

Imprint: McGraw-Hill Professional
Country of origin: United States
Series: Big Book Series
Release date: August 2010
First published: 2010
Authors: Edward Scannell • Colleen Rickenbacher
Dimensions: 234 x 185 x 17mm (L x W x T)
Format: Paperback
Pages: 272
Edition: Ed
ISBN-13: 978-0-07-174509-3
Categories: Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
LSN: 0-07-174509-2
Barcode: 9780071745093

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