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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Customer Service - A Practical Approach (Paperback, 6th edition)
Loot Price: R4,342
Discovery Miles 43 420
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Customer Service - A Practical Approach (Paperback, 6th edition)
Expected to ship within 18 - 22 working days
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The market-leader, Customer Service: A Practical Approach, Sixth
Edition,goes beyond providing reasons why customer service is
important to defining proven methods for creating customer service
excellence. Using a hands-on approach, it covers a wide range of
knowledge and skills and offers an extensive collection of
activities to enliven and invigorate any lecture. This edition
features a revised chapter on technology, new Ethics in Action
exercises and coverage of the latest trends in the customer service
field. Focusing on problem solving, communication strategies and
technology, this classic text pinpoints the skills needed to
improve and sustain customer satisfaction and business
relationships.
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