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Books > Business & Economics > Business & management
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Taming Information Technology - Lessons from Studies of System Administrators (Paperback)
Loot Price: R2,822
Discovery Miles 28 220
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Taming Information Technology - Lessons from Studies of System Administrators (Paperback)
Series: Human Technology Interaction Series
Expected to ship within 10 - 15 working days
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Information technology is at the center of modern life. It supports
most day-to-day activities: talking on the phone, getting money
from an ATM, or working in the office. Whether for work, commerce,
or fun, we interact with computers, networks, and databases - all
sorts of information technology. How does it work? Certainly,
technological advances helped create this world. But what keeps it
running? The answer is people. These people - computer system
administrators - are the unsung heroes of the modern age. When we
notice them, it is only because something went wrong. Small
failures can become big problems, and big failures can make news
headlines and cost lots of money. But most of the time, things go
right, and system administrators are invisible. They work out of
sight, down in the data-center, twenty-four hours a day, seven days
a week. But how do they keep systems running? And more importantly,
how can we help make them better at their jobs? To answer these
questions, the authors of Taming Information Technology set out to
study system administrators - sysadmins, for short. They observed
sysadmins in their natural environments, their offices, at the data
center, or wherever they worked. The authors took notes, recorded
video, interviewed, and, ultimately, put all these pieces together
to try to understand what sysadmins do. This book, ten years in the
making, is the result. It tells the story of system administration
through the narratives of real system administrators. It documents
dynamic systems of people and machines, of specialists working
together to tame hugely complex information technology
infrastructures, developing and adapting their own tools and
practices over time to create productive work environments. The
authors hope Taming Information Technology will lead the way to a
future in which the important work of these IT workers is better
appreciated, better understood, and better supported.
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