Designing Performance Measurement Systems - Theory and Practice of Key Performance Indicators (Hardcover, 1st ed. 2019)

Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Management for Professionals
Release date:	November 2018
First published:	2019
Authors:	Fiorenzo Franceschini • Maurizio Galetto • Domenico Maisano
Dimensions:	235 x 155 x 19mm (L x W x T)
Format:	Hardcover
Pages:	211
Edition:	1st ed. 2019
ISBN-13:	978-3-03-001191-8
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Books > Business & Economics > Business & management > Sales & marketing > Market research Promotions
LSN:	3-03-001191-7
Barcode:	9783030011918

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