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Universal Design - The HUMBLES Method for User-Centred Business (Hardcover, New Ed)
Loot Price: R4,004
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Universal Design - The HUMBLES Method for User-Centred Business (Hardcover, New Ed)
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As a customer, have you ever felt dissatisfied with a product or
service? Is it possible that customers may be similarly unhappy
with your company? Being aware of and exploring your consumers'
diversity constitutes the best source of information available if
you are to lead the way in design innovation, marketing orientation
and service provision. Universal Design: The HUMBLES Method for
User-Centred Business offers every type of organization a clear
understanding of the role and value of Design for All/Universal
Design (the intervention in environments, products and services to
enable everyone, regardless of age, gender, capabilities or
cultural background, to enjoy them on an equal basis). The seven
phase model integrates the users' point of view, enabling you to
assess your current business strategy and design practices, and
make your product or service appealing to all your potential
customers, thus creating a better, more consumer-oriented
experience. This book is a must-read for organisations who wish to
consider their products and services from the customer point of
view and so gain an advantage over their competitors.
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