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Arbeitgeber Patient - Kundenorientierung in Gesundheitsberufen (Paperback, 2., vollst. überarb. u. erw. Aufl. 2019) Loot Price: R187
Discovery Miles 1 870
You Save: R106 (36%)
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Arbeitgeber Patient - Kundenorientierung in Gesundheitsberufen (Paperback, 2., vollst. überarb. u. erw. Aufl. 2019): German...

Arbeitgeber Patient - Kundenorientierung in Gesundheitsberufen (Paperback, 2., vollst. überarb. u. erw. Aufl. 2019)

German Quernheim; Illustrated by Claudia Styrsky

Series: Top im Gesundheitsjob

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List price R293 Loot Price R187 Discovery Miles 1 870 You Save R106 (36%)

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Kundenorientierung ist mehr als nur der diplomatische Umgang mit schwierigen Kunden. Sie ist eine Selbstverständlichkeit. In Krankenhäusern, Pflegeheimen und Praxen wird ein Faktor zur Kundenbindung immer wichtiger: der Umgang mit den Patienten. Wie Kundenorientierung gelebt werden kann, schildert der Autor anhand zahlreicher Beispiele: Wie sollten sich Mitarbeiter verhalten, wenn Patienten unangenehm werden? Und was können sie tun, wenn die Zeit nicht für die Versorgung aller Patienten reicht? Mit vielen Tipps, Checklisten und Trainingsprogrammen.

General

Imprint: Springer-Verlag
Country of origin: Germany
Series: Top im Gesundheitsjob
Release date: December 2018
First published: 2019
Authors: German Quernheim
Illustrators: Claudia Styrsky
Dimensions: 160 x 100 x 16mm (L x W x T)
Format: Paperback
Pages: 204
Edition: 2., vollst. überarb. u. erw. Aufl. 2019
ISBN-13: 978-3-662-57732-5
Categories: Books > Medicine > Nursing & ancillary services > Physiotherapy
Books > Medicine > General issues > Health systems & services > General
Books > Medicine > Other branches of medicine > Accident & emergency medicine > General
Books > Medicine > Nursing & ancillary services > Nursing > General
Books > Medicine > Nursing & ancillary services > Occupational therapy > General
Books > Academic & Education > Varsity Textbooks > Nursing
LSN: 3-662-57732-1
Barcode: 9783662577325

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