Many organizations are looking for that magic tool or methodology
that will suddenly transform them into outstanding organizations.
Unfortunately, there is no one right answer for all organizations
or even for a single organization. Successful organizations
skillfully integrate the appropriate improvement approaches with
honesty, commitment, and constancy of purpose across all levels of
management.This book, part of The Little Big Book series, discusses
the most common set of tools and methodologies used in managerial,
strategic planning, project selection, and organizational
improvement projects that are referred to throughout The Little Big
Book series. It presents, in a concise no-nonsense format, the
concepts and techniques that must be mastered by project managers
and anyone tasked with managing an improvement project.The tools
covered in this book include affinity diagrams, brainstorming,
cause-and-effect diagrams, the Kano model, organizational process
improvement, Pareto analysis, project management, risk management,
root cause analysis, storyboarding, value propositions, and
workflow diagrams.Because of the large number of tools and
techniques covered, the book supplies concise operating guidance
for each tool that is adequate to prepare readers to understand and
use that tool. It also includes examples of how the tools are
used.The book provides a basic understanding of the tools you need
to improve the processes you are currently using to manage your
organization and, ultimately, to improve the quality, productivity,
and agility of the products or services you are delivering to your
customers.The tools presented in this book are the essential tools
that all organizations should be using. By understanding and using
the tools covered in this book, you will possess a better overall
understanding of the way your organization needs to function in
today's increasingly competitive environment.This
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