This text examines the influence of cultural values and
communication styles on intercultural communication and
demonstrates how training can develop intercultural communication
competencies. A large number of interactions between well-educated
immigrants from all continents and from more than a hundred
countries, together with some including native speakers, are
examined and participants' answers to questionnaires compared with
their actual communicative behaviour. The author raises questions
of interest to many groups: linguists, educators, business people
and sociologists. Which values are most salient and enduring, and
which cause clashes between cultural groups? To what extent do
people retain the communication style identified with their first
language and how do these different styles impact on others?
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