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The Qualimetrics Approach - Observing the Complex Object (Hardcover)
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The Qualimetrics Approach - Observing the Complex Object (Hardcover)
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Edited by Henri Savall and Veronique Zardet, Institut de
Socio-Economie des Entreprises et des Organisations A volume in
Research in Management Consulting Series Editor Anthony F. Buono,
Bentley University The impetus for this work emerged from Savall's
belief that there is a doubleloop interaction between social and
economic factors in organizations, between behaviors and
structures, and between the quality of life in organizations and
their economic performance. When managers underestimate this
dynamic interaction, the resulting tension ultimately manifests in
lowered performance and increased costs, what he refers to as the
"hidden costs" of organizational life. Only by delving into the
depths of these organizational dynamics can we hope to fully
understand - and create the basis for improving - organizational
performance. The Qualimetrics Approach presents a different and
challenging way of thinking about analyzing organizations, one that
draws together quantitative information, financial analysis and
qualitative insights into organizational dynamics. As Savall and
Zardet argue, to gain a true understanding of what is happening in
organizations, intervener-researchers must focus on all three
perspectives, as ignoring any one of them will lead to incomplete
understandings. Their approach underscores the importance of using
qualitative data to validate quantitative depictions ("the
numbers") of organizational performance in understanding the
construction of financial statements. The strength of Savall and
Zardet's approach is that it pushes us to go deeper, to fully
understand the narratives underlying the numbers and the social
construction of our financial assessments.
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