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Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings (Paperback, 1st ed. 2020)
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Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings (Paperback, 1st ed. 2020)
Series: Lecture Notes in Business Information Processing, 377
Expected to ship within 10 - 15 working days
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This book constitutes the proceedings of the 10th International
Conference on Exploring Service Science, IESS 2020, held in Porto,
Portugal, in February 2020. The 28 papers presented in this volume
were carefully reviewed and selected from 42 submissions. The book
includes papers that extend the view on different concepts related
to the development of the Service Science domain of study, applying
them to frameworks, advanced technologies, and tools for the design
of new, digitally-enabled service systems. This book is structured
in six parts, based on the six main conference themes, as follows:
Customer Experience, Data Analytics in Service, Emerging Service
Technologies, Service Design and Innovation, Service Ecosystems,
and Service Management.
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