Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings (Paperback, 1st ed. 2020)

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Lecture Notes in Business Information Processing, 377
Release date:	2020
First published:	2020
Editors:	Henriqueta Novoa • Monica Dragoicea • Niklas Kuhl
Dimensions:	235 x 155mm (L x W)
Format:	Paperback
Pages:	400
Edition:	1st ed. 2020
ISBN-13:	978-3-03-038723-5
Categories:	Books > Social sciences > Politics & government > Public administration Books > Computing & IT > Social & legal aspects of computing > Human-computer interaction Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Computing & IT > Applications of computing > Databases > General
LSN:	3-03-038723-2
Barcode:	9783030387235

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