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Organizational Interoperability in E-Government - Lessons from 77 European Good-Practice Cases (Paperback, 2011 ed.)
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Organizational Interoperability in E-Government - Lessons from 77 European Good-Practice Cases (Paperback, 2011 ed.)
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In the e-government research community as well as in many national
e-government programs, interoperability is widely seen as a key
factor in developing effective and attractive e-services. There is
also agreement that interoperability encompasses not only mere
technical standards and interfaces, but also includes
organizational, legal, and cultural aspects. Several
interoperability frameworks have been introduced on national and
international levels, and recommendations have been made for the
adaptation of enterprise architectures in the public sector. Common
to all these approaches is their top-down deductive procedure,
which does not connect very well to the real world of e-government
projects. In contrast, in this volume, which is based on empirical
research, the authors introduce a bottom-up inductive approach to
deal with the challenges of interoperability-related governance.
Based on so-called "good-practice" cases of interoperability in
e-government, they derive concepts and classifications that help to
uncover and assess similarities and differences between the cases.
As a result, they present an empirically based conceptual framework
that details the options for IT governance of interoperability in
government. In addition, their findings also make it possible to
critically assess and improve other existing frameworks. With this
work, which combines different thematic foci as well as a European
and a US background the authors situate empirical results in the
broader context of theoretical and political reflection. Thus they
provide insights into strategic choices for CIOs in e-government at
a national or regional level, experiences and lessons learned for
managers and developers in e-government projects, and a huge set of
empirical data for administrative and political scientists.
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