Books > Business & Economics > Industry & industrial studies > Service industries > Security services
|
Buy Now
Sustainable Hospitality Management - Designing Meaningful Encounters with Talent and Technology (Hardcover)
Loot Price: R3,366
Discovery Miles 33 660
|
|
Sustainable Hospitality Management - Designing Meaningful Encounters with Talent and Technology (Hardcover)
Series: Advanced Series in Management
Expected to ship within 12 - 17 working days
|
Sustainable Hospitality Management: Designing Meaningful Encounters
with Talent and Technology will generate international debate in
the research and practice of hospitality management. It considers
how the sector can and should innovate to respond to challenges
such as talent scarcity, the growing ecological footprint, and
technological developments. Volume 24 of Advanced Series in
Management explores topics at the very heart of hospitality, by
looking at meaningful encounters: positive, welcoming, genuinely
service-oriented interactions between humans, and the role of
technology in creating or improving these encounters. Human talent
is essential to excellent service delivery and guest experience
provision. It is also essential in the design and monitoring of
technology-enabled guest or customer experience. Technology may be
the service facilitator or it may be an experience enhancer. In
today's globalizing platform economy, hospitality services are
established most dominantly via technology-enabled platforms or
networks. At the human interaction level, technology can deliver,
support or intensify the hospitality experience. This volume is
essential for researchers and students interested in the
hospitality sector and the role of technology in creating a
sustainable hospitality sector.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.