Communication is used by everyone in the work place at all times.
It is the key to a satisfactory work environment. Communication
problems can make the work environment uncomfortable and
unproductive for everyone. This textbook outlines the nature and
importance of communication and process of communication in the
workplace. Covering the advantages and disadvantages of the basic
communication methods, the book goes on to highlight the value of
getting feedback from others to ensure communication is effective.
The authors provide tools to assess your own effectiveness as well
as suggestions to improve own performance in communicating within
the workplace. An essential reference for practicing or potential
first line managers, this textbook will also be a useful resource
for students of business communication at various levels.
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