This adapted version of CBSD for the Fundamentals Series explores
the characteristics of IT-driven business services, their
requirements and how to gather the right requirements to improve
the service lifecycle throughout design, development and
maintenance until decommissioning. By understanding IT-driven
business services and anchoring them in a service design statement
(SDS), you will be able to accelerate the translation of the needs
of the business to the delivery of IT-intensive business services.
Product overview CBSD supports portfolio, programme and project
management by identifying key questions and structuring the
creative process of designing services. Insight into the CBSD
approach to deriving an SDS is therefore a practical and powerful
tool to help you: - Promote a coherent design so that fundamental
issues and requirements of needs are mapped, based on different
perspectives between demand and supply; - Gain insight into the
dynamics between stakeholders within an enterprise; - Reflect on
and formulate a practical and realistic roadmap; and - Guide the
development, build, programme management and maintenance of
IT-driven business services. CBSD complements existing frameworks
such as TOGAF(R), IT4IT, BiSL(R) Next and ITIL(R) by focusing on
business architecture, a subject rarely discussed before designing
an IT-intensive, complex business service. Who should read this
book This book is intended for anyone responsible for designing and
implementing IT-driven services or involved in their operation.
This includes: - Internal and external service providers, such as
service managers, contract managers, bid managers, lead architects
and requirement analysts; - Business, financial, sales, marketing
and operations managers who are responsible for output and outcome;
- Sales and product managers who need to present and improve
service offerings; - Developers who need to develop new and
improved services; - Contract managers and those responsible for
purchasing; and - Consultants, strategists, business managers,
business process owners, business architects, business information
managers, chief information officers, information systems owners
and information architects. Collaborative Business Design: The
Fundamentals is part of the Fundamentals Series. Authors Brian
Johnson has published more than 30 books, including a dozen
official titles in the IT Infrastructure Library (ITIL), all of
which are used worldwide. He designed and led the programme for
ITIL version 2. He has fulfilled many roles during his career,
including vice president, chief architect, senior director and
executive consultant. One of his current roles is chief architect
at the ASL BiSL Foundation, which provides guidance on business
information management to a wide range of public and private-sector
businesses in the Benelux region. Brian is chief architect for the
redesign of all guidance and is the author of new strategic
publications. Leon-Paul de Rouw studied technical management and
organisation sociology. He worked for several years as a consultant
and researcher in the private sector. Since 2003, he has been a
programme manager with the central government in the Netherlands.
He is responsible for all types of projects and programmes that
focus on business enabled by IT.
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