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Release and Deployment - An Itsm Narrative Account (Paperback)
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Release and Deployment - An Itsm Narrative Account (Paperback)
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Total price: R1,120
Discovery Miles: 11 200
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Deploying releases into production is fraught with difficulty With
so many interested constituencies, processes can go wrong in more
ways than they can go right. The problems start when requirements
are gathered and, if unmanaged, can flow unchecked through the
entire process, potentially delivering something that's bound to
fail while, paradoxically, exactly meeting the specification. In
Release and Deployment: An ITSM Narrative Account, we follow the
story of the release & deployment process in fictional form.
Product overview Chris has got a new job as a release manager - but
he's struggling. Parachuted into a large company to fix its release
& deployment process after the catastrophic failure of its new
app, Asgard, he finds himself battling an array of insular
department heads who are all determined that whatever has gone
wrong must be another team's fault. They all want the finger of
blame pointed elsewhere, and Chris seems to be the perfect target -
so they shout down his questions and suggestions as
insubordination. How can he pacify his new colleagues, avoid
getting fired and get the job done? Lessons from real projects in a
narrative format This latest ITSM narrative from Daniel Mclean
explains the common pitfalls of release & deployment in
fictional form, with each chapter describing a difficult meeting
with a different department head and featuring a set of pointers
that our hero would have found beneficial. Based on the real-life
experience of the author and other ITSM practitioners, Release and
Deployment: An ITSM Narrative Account exposes the potential
pitfalls and explores how to handle the issues that come with such
projects, all in the face of shifting organisational structures and
changing management objectives. Contents Winning The Job Where Did
My Job Go? Finance - Wisdom or Indifference? Bad Beginnings
Requirements - Voice of the Business Sales - Heart of the Business
Application Development Infrastructure - Physical Clouds QA -
Guardians of the Gates Management Intervention Change Management -
Short Circuit Release - Let Slip the Dogs of War Deploy - The End
of the Beginning About the author Daniel McLean is an ITSM
consultant with over 20 years' experience in IT. He has spent the
last ten years designing, implementing and operating processes
supporting ITSM. He was also a peer reviewer during development of
the OGC ITIL v3 Service Strategy Best Practice. Daniel McLean's
other ITSM narrative accounts are also available from IT
Governance.
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