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Books > Professional & Technical > Energy technology & engineering > Fossil fuel technologies > Petroleum technology
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Total Quality Measurement in the Oil Industry (Hardcover, 1994 ed.)
Loot Price: R5,578
Discovery Miles 55 780
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Total Quality Measurement in the Oil Industry (Hardcover, 1994 ed.)
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1 Oxford and Webster's dictionaries,2 give trans-Atlantic agreement
in English with a common definition for 'Quality' as 'degree of
excellence'. Compared with the many words taken up by other
authors' definitions, this is remarkably brief and no doubt
unsatisfactory to many people. Yet if 'degree' means a stage in an
ascending or descending series, in intensity or in amount, then
measurement is by definition explicitly required if terms such as
'quality level', 'good quality', 'high quality' etc. are to have
any real meaning. Using measurement is inherent in the methods of
all the major writers on the achievement of business improvement
through quality. Results from measurements allow improvement by
using tools commonly grouped under the heading Statistical Process
Control (SPC). Results also form part of the judging criteria of
Total Quality Management (TQM) models such as the Malcolm Baldrige
National Quality Award in the USA and the more recent European
Quality Award. Future revisions of the ISO 9000 series of quality
management system standards will specifically require measure ment
of defects. However, it is not easy for quality professionals or
line managers to find examples of what they should measure and how
to do it in their own particular functions in their own particular
industries; case st\}dies always seem to refer to others."
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