Companies and work have undergone significant change in the last
two decades, and a new productive model has emerged. This book
shows how this model works and argues that it has a high degree of
coherence in terms of the integration of functions within
companies. It also addresses the relation between 'just in time'
teamwork and new ways of employee mobilization which together lead
to increased productivity. From this evidence, Durand creates a new
and challenging theory of services which is nevertheless firmly
rooted in the concrete experience of workshops and offices.
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