The quality of a product or service is a measure of its ability to
satisfy customer requirements. This satisfaction can be assured by
the operation of a quality system which will ensure that specified
requirements are met consistently and economically. The Management
of Quality in Construction provides the reader with a knowledge of
the principles of quality management and an understanding of how
they may successfully be applied in the particular circumstances of
the construction industry. The areas covered range from an
historical review of traditional methods of assuring quality in the
industry and how contractual arrangements have evolved, to an
interpretation of quality system standards in the context of
construction. Examples are given which highlight specific areas,
and specialist chapters on organization structures and the
techniques of quality auditing are included.
General
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