Juran contends that the manager's basic function is to create
change ("breakthrough") or prevent it ("control"), and demonstrates
that each process is unvaryingly governed by a universal sequence
of events. You'll learn the issues that arise, virtually without
fail, whenever organizations introduce change; how to master an
unvarying sequence of events that will enable you to overcome
resistance to change, and break through to ever higher levels of
performance; how to control any action or project under your
supervision; how to achieve breakthrough in every area that
determines a company's success - from attitudes ... to knowledge...
to action; and when it's better to initiate change and when it's
better to prevent it. Regardless of your field or product - whether
you are a company president, superintendent, department head,
foreperson, or a supervisor - this book will prove to be of
immeasurable value to you. It is a book written for everyone who
must achieve results, whether through the efforts of other people
or through their own efforts.
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