This book is the initial volume coming out of the "excellence
project"--a comprehensive research effort commissioned by the IABC
(International Association of Business Communicators) Research
Foundation. The purpose of this project was to answer two
fundamental questions about public relations: What are the
characteristics of an excellent communication department? How does
excellent public relations make an organization more effective, and
how much is that contribution worth economically? The research team
began its work with a thorough review of the literature in public
relations and related disciplines relevant to these questions. What
started as a literature review, however, has ended in a general
theory of public relations, one that integrates most of the wide
range of ideas about, and practices of, communication management in
organizations.
General
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