The first part of this new book concentrates on the office
automation phenomenon. Chapter 1 sketches some of its
disappointments and sets the stage for the chapters to follow. In
Chapter 2, the author argues that images of organization
incorporate what has been called a worldview and are thus
inevitably relativistic in their orientation. This allows the
author to criticize some common assumptions about the nature of
organization, but it equally introduces a theme that is central to
his theory, and that will be picked up again in a later chapter.
Chapter 3 gets to the heart of his criticism of conventional
theories of communication process, and in doing so allows the
author to demonstrate the feet of clay of one of the sacred cows of
our time: the concept of office work as information processing. The
second part is concerned with theory and its implications. Chapter
4 describes the event of communication, in microcosm. Chapter 5 is
an attempt to give this perception a more systematic presentation.
Chapter 6 tries to understand the problem of operationalizing the
theory, as a means to understanding, and studying the dynamics of
conversation and of communication mediated through texts. Chapter 7
explores one implication of the theory, namely, the maintenance of
requisite variety, within a conversational system. Chapter 8
concludes the presentation by a consideration of some of the
implications of the theory for the conduct of research.
General
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