The Ombudsman Handbook - Designing and Managing an Effective Problem-Solving Program (Paperback, 2nd Revised edition)

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

General

Imprint:	McFarland & Company
Country of origin:	United States
Release date:	December 2010
First published:	December 2010
Authors:	James T Ziegenfuss • Patricia O'Rourke
Dimensions:	229 x 152 x 18mm (L x W x T)
Format:	Paperback
Pages:	214
Edition:	2nd Revised edition
ISBN-13:	978-0-7864-4896-8
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
LSN:	0-7864-4896-2
Barcode:	9780786448968

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