Human and organizational factors have a substantial impact on the
performance of planning and scheduling processes. Despite
widespread and advanced decision support systems, human decision
makers are still crucial to improve the operational performance in
manufacturing industries. In this text, the state of the art in
this area is discussed by experts from a wide variety of
engineering and social science disciplines. Moreover, recent
results from collaborative studies and a number of field cases are
presented. The text is targeted at researchers and graduate
students, but is also particularly useful for managers,
consultants, and system developers to better understand how human
performance can be advanced.
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