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The Art of Outsourcing Information Technology - How Culture and Attitude Affect Client-Vendor Relationships (Hardcover)
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The Art of Outsourcing Information Technology - How Culture and Attitude Affect Client-Vendor Relationships (Hardcover)
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Increasing numbers of businesses and Information Technology firms
are outsourcing their software and Web development tasks. It is has
been estimated that currently half of the Fortune 500 companies
have utilized outsourcing for their development needs and estimates
that by the end of 2008, 40% of U.S. companies will either develop,
test, support, or store software overseas, with another 40%
considering doing the same. Several industries, from computer
software to telemarketing, have begun aggressively shifting
white-collar work out of the United States. The United States
currently accounts for more than half of worldwide spending on IT
outsourcing, with a growing portion of this spending going to
countries such as India, Russia, and the Philippines, and this
trend will continue. Research has indicated that the primary
problem is language because of idiomatic expressions and subtle
cultural nuances associated with the use of particular words. Thus
communication frequently breaks down when dealing with overseas
companies.
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