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Using Feedback in Organizational Consulting (Paperback)
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Using Feedback in Organizational Consulting (Paperback)
Series: Fundamentals of Consulting Psychology Series
Expected to ship within 12 - 19 working days
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This book provides consulting psychologists, managers, and human
resources personnel with easy-to-use, evidence-based strategies for
providing effective feedback to improve communication and
performance in the workplace. Feedback is an essential part of
communication, coaching, management, and human resource practices.
Yet the essential elements that make feedback more effective often
fail to go beyond the pages of academic journal articles and into
the workplace where they could greatly improve communication and
performance. This book is an easy-to-use resource that applies
classic and current research findings to create actionable,
evidence-based tactics that consulting psychologists, consultants,
managers, and HR personnel can use to improve feedback exchanges in
any work environment. The authors present a simple and
straightforward model of the feedback process that includes four
critical elements that can make or break a feedback exchange: the
actions and behaviors of the feedback provider, the content of the
message, the beliefs and perceptions of the feedback recipient, and
the context in which feedback is provided. Each chapter includes a
case example that highlights key takeaways from the research and
illustrates how consultants can apply these concepts and strategies
in real scenarios.
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