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Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers (Paperback, 2010 ed.)
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Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers (Paperback, 2010 ed.)
Series: Lecture Notes in Business Information Processing, 53
Expected to ship within 10 - 15 working days
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The discipline of Services Science, introduced by IBM in 2002, has
emerged and matured in a true transdisciplinary atmosphere.
Encompassing disciplines not only in management and engineering, it
also draws from disciplines such as social and cog- tive sciences,
law, ethics, economics etc. to address the theoretical and
practical - pects of the challenging services industry and its
economy. Services Science leverages methods, results and knowledge
stemming from these disciplines towards the development of its own
concepts, methods, techniques and approaches thus creating the
basis for true trans-disciplinary gatherings and the p- duction of
transdisciplinary results. Services Science is building a concrete
framework for transdisciplinary purposes. IESS1. 0 - the First
International Conference on Exploring Services Science - was the
first international conference held in Europe in this domain. The
conference took place during February 17-19, 2010 in Geneva,
Switzerland. The goal of the conf- ence was to build upon the
growing community to further study and understand this emerging
discipline. Academics, researchers and practitioners of all
disciplines were invited to contribute their results and approaches
to Services Science in a tra- disciplinary setting. In order to
achieve the best possible mix of disciplines and their
representation, the conference call for papers was structured
around transdisciplinary service research topics including service
innovation, service exploration, service - sign, service
engineering, and service sustainability, and around more
disciplinary oriented service contexts such as: sectors and
services, IT and services, foundations of services science, and
governance and management.
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