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Books > Social sciences > Sociology, social studies > Social institutions > Work & labour
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Lives on the Line - How the Philippines became the World's Call Center Capital (Hardcover)
Loot Price: R2,721
Discovery Miles 27 210
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Lives on the Line - How the Philippines became the World's Call Center Capital (Hardcover)
Series: Global and Comparative Ethnography
Expected to ship within 12 - 17 working days
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The call center industry is booming in the Philippines. Around the
year 2005, the country overtook India as the world's "voice
capital," and industry revenues are now the second largest
contributor to national GDP. In Lives on the Line, Jeffrey J.
Sallaz retraces the assemblage of a global market for voice over
the past two decades. Drawing upon case studies of sixty Filipino
call center workers and two years of fieldwork in Manila, he
illustrates how offshore call center jobs represent a middle path
for educated Filipinos, who are faced with the dismaying choice to
migrate abroad in search of prosperity versus stay at home as an
impoverished professional. A rich ethnographic study, this book
challenges existing stereotypes regarding offshore service jobs and
sheds light upon the reasons that the Philippines has become the
world's favored location for "voice." It looks beyond call centers
and beyond India to advance debates concerning global capitalism,
the future of work, and the lives of those who labor in offshored
jobs.
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