Business processes are one of the critical drivers for any
organization in realizing their organizational strategic
objectives. This means that management must constantly review and
realign organizational processes to reflect the massively unfixed
nature of business demands, such as changing market circumstances;
the changing demands of new customer and existing customers; new
products and pricing; changes in strategy; and, linking processes
to new partners and suppliers. Establishing and maintaining a
process-focused organization is critical as organizations are
pressured to keep achieving further growth and profitability,
preferably in double digits, whilst the avenues available for
achieving this growth are getting more and more restricted due to
legislation, global competition and saturation in the market
place.This highly accessible book provides a clear and thorough
exposition of the six key dimensions necessary for the creation of
a process-focused organization: process governance; strategic
alignment; methods (execution/implementation); people; culture; and
technology. Each of these critical dimensions are given a
systematic and revealing treatment, examining each dimension in
terms of: importance; key trends in this area; elements that
comprise the dimension; detailed description of the elements that
comprise the ideal or visionary position; and, road map of how to
get there from various starting positions. It encompasses best
practices and an overview of the most important tools and methods.
It provides case studies of success and failure and a practical and
logical approach to the implementation of a BPM solution. It is
easy-to-read to gain a full understanding of BPM and easy-to-use as
a reference tool during projects.
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