Mastering Your Organization's Processes - A Plain Guide to Business Process Management (Hardcover)

Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

General

Imprint:	Cambridge University Press
Country of origin:	United Kingdom
Release date:	2006
First published:	2006
Authors:	John O'Connell • John Pyke • Roger Whitehead
Dimensions:	255 x 183 x 17mm (L x W x T)
Format:	Hardcover
Pages:	290
ISBN-13:	978-0-521-83975-4
Categories:	Books > Professional & Technical > General Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
LSN:	0-521-83975-0
Barcode:	9780521839754

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