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What Really Matters - Service, Leadership, People, and Values Large Print Edition (Large print, Paperback, Large type / large print edition)
Loot Price: R1,472
Discovery Miles 14 720
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What Really Matters - Service, Leadership, People, and Values Large Print Edition (Large print, Paperback, Large type / large print edition)
Expected to ship within 10 - 15 working days
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The fundamental question in business and in personal life is the
same: What really matters? In this book one of America' s most
widely admired business leaders distills a lifetime of experience,
including failures as well as successes, to reveal his
answers.
John Pepper, president, CEO, and chairman of Procter & Gamble
for a combined 16 years, underscores the importance of continuous
change, innovation, and renewal as prerequisites for growth and
sound leadership. In "What Really Matters" he suggests that a
preparedness to alter perspective, rethink assumptions, or change
course is central not only to understanding customer needs and
keeping costs under control but also to developing talent,
organizing global businesses, and supporting communities. While he
discusses specific business tactics, he notes that they all center
on fundamental tenets: listen to and respect the customer, engender
personal accountability and passionate ownership, encourage
diversity, and create a vibrant, trusting institution that
incorporates employees and their families. In his own years as an
executive, Pepper has demonstrated that a profitable business can
create and sustain a culture that shapes-- and is shaped by--
ethical behavior. His profoundly important advice and counsel
belong in the lexicon and practice of every leader.
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