Service business accounts for more than 75 per cent of the wealth
and employment created in most developed market economies. This
interdisciplinary Handbook provides a critical and
multi-disciplinary review of current service business processes and
practices. Broadening our understanding of services in the world
economy, the editors push back the frontiers of current critical
thinking by bringing together eminent scholars from economics,
management, sociology, public policy, planning and geography.
Chapters contribute to ongoing debates about the nature and
management of service business and the characteristics of
service-led economies. Disciplinary perspectives on services,
services and core business processes, and the management of service
business are explored. Included is a series of case studies from
the EU, USA, UK and Australia. Designed as an additional text for
undergraduates and postgraduate studies, this book will appeal to
students and scholars seeking a multi-disciplinary understanding of
this increasingly mainstream field. Contributors: L. Andres, U.
Apte, J.R. Bryson, C. Chapain, A. Coad, P.W. Daniels, F. Djellal,
M. Ehret, J. Frankish, F. Gallouj, R. Greenwood, C. M. Hall, S.
Hollis, A. Jones, U. Karmarkar, C.A. Kieliszewski, P.P Maglio, R.
Mason, T. Morris, H. Nath, M. O'Mahony, A. Potter, J. Roberts, R.
Roberts, L. Rubalcaba, M. Smets, D.J. Storey, P. Strom, J. Sundbo,
D.J. Teece, M. Toivonen, R.H. Tsiotsou, J. Wirtz, F.F. Yang, A.G.O.
Yeh
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