Total Quality Management: A pictorial guide for managers - A pictorial guide for managers (Paperback, Reissue)

Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.

Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Part of the popular and original series of pictorial guides
Enables students and managers to grasp the basic concepts of TQM
TQM presented in its simplest, clearest and most memorable form

General

Imprint:	Butterworth-Heinemann
Country of origin:	United Kingdom
Release date:	February 1997
First published:	1997
Authors:	John S Oakland • Peter Morris
Dimensions:	297 x 210 x 5mm (L x W x T)
Format:	Paperback
Pages:	96
Edition:	Reissue
ISBN-13:	978-0-7506-2324-7
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
LSN:	0-7506-2324-1
Barcode:	9780750623247

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