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Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success
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Service Level Manager - Careers in IT service management (Paperback)
Loot Price: R596
Discovery Miles 5 960
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Service Level Manager - Careers in IT service management (Paperback)
Series: BCS Guides to IT Roles
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Loot Price R596
Discovery Miles 5 960
Expected to ship within 9 - 15 working days
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The role of service level manager is a critical one in that the
agreements negotiated with customers should inform the activities
of the service provider. This book aims to help those whose role is
to establish, negotiate, manage or update service level agreements
and to use these as the basis of continual service improvement. It
covers areas such as purpose, required skills, responsibilities,
interface and career progression as well as tools, standards and
frameworks related to the role.
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