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Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success

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Service Level Manager - Careers in IT service management (Paperback) Loot Price: R788

Discovery Miles 7 880

Repayment Terms: R74 pm x 12*

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Service Level Manager - Careers in IT service management (Paperback): John Sansbury

Service Level Manager - Careers in IT service management (Paperback)

John Sansbury

Series: BCS Guides to IT Roles

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Loot Price R788 Discovery Miles 7 880 | Repayment Terms: R74 pm x 12*

Expected to ship within 10 - 15 working days

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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

General

Imprint:	BCS, The Chartered Institute for IT
Country of origin:	United Kingdom
Series:	BCS Guides to IT Roles
Release date:	July 2017
First published:	2015
Authors:	John Sansbury
Dimensions:	198 x 129 x 9mm (L x W x T)
Format:	Paperback
Pages:	152
ISBN-13:	978-1-78017-294-1
Categories:	Books > Computing & IT > General theory of computing > General Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Information technology industries
LSN:	1-78017-294-X
Barcode:	9781780172941