How can managers motivate their employees? After conducting
detailed field studies of work groups in settings as diverse as
insurance company offices and regatta sailboats, Judith Komaki has
identified two key behaviours that seem to distinguish effective
from ineffective managers; monitoring workers' performance and
communicating consequences. Drawing on her research over the last
ten years, Komaki combines behavioural and cognitive theories of
leadership and puts forward a new model for the study of leadership
from an operant perspective.
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