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Developments in the Call Centre Industry - Analysis, Changes and Challenges (Paperback) Loot Price: R443
Discovery Miles 4 430
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Developments in the Call Centre Industry - Analysis, Changes and Challenges (Paperback): Julia Connell, John Burgess

Developments in the Call Centre Industry - Analysis, Changes and Challenges (Paperback)

Julia Connell, John Burgess

Series: Routledge Studies in Business Organizations and Networks

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Loot Price R443 Discovery Miles 4 430

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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

General

Imprint: Routledge
Country of origin: United Kingdom
Series: Routledge Studies in Business Organizations and Networks
Release date: March 2012
First published: 2006
Editors: Julia Connell • John Burgess
Dimensions: 234 x 156 x 13mm (L x W x T)
Format: Paperback
Pages: 208
ISBN-13: 978-0-415-51148-3
Categories: Books > Business & Economics > Business & management > General
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LSN: 0-415-51148-8
Barcode: 9780415511483

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