Resolving Conflicts at Work - Ten Strategies for Everyone on the Job 3e (Paperback, 3rd Edition)

The classic text on resolving workplace conflicts, fully revised and updated

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.?In addition, the bookIncludes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplacePresents new chapters on leadership and transformational conflict coaching, and organizational systems designFeatures downloadable teaching materials available for faculty using the book

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

General

Imprint:	John Wiley & Sons
Country of origin:	United States
Release date:	June 2011
First published:	2011
Authors:	K Cloke
Dimensions:	229 x 152 x 26mm (L x W x T)
Format:	Paperback
Pages:	368
Edition:	3rd Edition
ISBN-13:	978-0-470-92224-8
Categories:	Books > Business & Economics > Business & management > Business negotiation Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations > General
LSN:	0-470-92224-9
Barcode:	9780470922248

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