The classic text on resolving workplace conflicts, fully revised
and updated
Resolving Conflicts at Work is a guide for preventing and
resolving conflicts, miscommunications, and misunderstandings at
work, including dozens of techniques for revealing how the
inevitable disputes and divisions in the workplace are actually
opportunities for greater creativity, productivity, enhanced
morale, and personal growth. In the third edition of this text, all
chapters are completely infused with additional content, updated
examples, and new case studies. Like its predecessors, it
identifies core strategies for preventing and resolving both
intermittent and chronic conflicts in the workplace.?In addition,
the bookIncludes a new foreword by Warren Bennis, which represents
his most recent thinking about judgment calls and candid
communications in the workplacePresents new chapters on leadership
and transformational conflict coaching, and organizational systems
designFeatures downloadable teaching materials available for
faculty using the book
This definitive and comprehensive work provides a handy guide
for managers, employees, union representatives, human resource
experts, and consultants seeking to maintain stable and productive
workplaces.
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