Calls for performance measures and metrics sound good, but
public sector organizations often lack the tools required to assess
the organization as a whole and create true change.In order to
implement an integrated cycle of assessment, planning, and
improvement, government agencies at all levels need a usable
framework for organizational assessment that speaks to their unique
needs. Organizational Assessment and Improvement in the Public
Sector provides that framework, an understanding of assessment
itself, and a methodology for assessment focused on the public
sector.
The book introduces the concept of organizational assessment,
its importance, and its significance in public sector
organizations. It addresses the organizational theory that
underlies assessment, including change management, organizational
and individual learning, and organizational development. Building
on this, the author focuses on the processes and demonstrates how
the communication that results from an assessment process can
create a widely accepted case for change. She presents a model
grounded in the Malcolm Baldrige National Quality Program criteria
but adapted for the culture of government organizations. She also
addresses the criteria that form the basis for assessment and
implementation and provides examples and best practices.
Facing decreasing budgets and an increasing demand for services,
government agencies must increase their capabilities, maximize
their available fiscal and human resources, and increase their
effectiveness and efficiency. They often operate in an atmosphere
that prizes effectiveness but measures it in silos assigned to
individual programs and a structure that encourages people to do
more with less while systematically discouraging efficiency.
Stressing the significant and important differences between a
business and a government, this book supplies the knowledge and
tools necessary to create a culture of assessment in government
organizations at all levels.
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