The intent of this book is to help business practitioners and
students expand their knowledge of how waiting line analysis can be
used to address situations beyond the simple examples they were
presented in basic operations courses. Throughout the book,
practical examples are given and worked out to aid in understanding
the material presented. The first chapters begin with a review of
those simple examples and the terminology used for waiting line
processes. Following chapters cover more complex concepts related
to multiple server situations, less common arrival and service
distributions, limited population applications commonly used for
maintenance activities, cost trade-offs between adding service
capacity versus process improvements, and manufacturing
applications.
General
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